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PHL can be global leader in healthcare BPO in 2012 – ICTO


PHL can be global leader in healthcare BPO in 2012 – ICTO
Tuesday, February 14, 2012 04:00 PM


MANILA, Feb. 14 — The Philippines is poised to become the world leader in the multi-billion-dollar worth of healthcare information management outsourcing this year, an executive of the Information Communications and Technology Office (ICTO) said.

According to Mr. Alejandro Melchor, ICTO Deputy Executive Director, the availability of licensed healthcare professionals such as nurses in the country would ensure the steady supply of agents to fill in the seats for healthcare outsourcing.

Aside from medical transcription, the healthcare outsourcing market has evolved to include high-value services namely, clinical coding, disease management, revenue cycle management and pharmaceutical benefits management.

Healthcare information management outsourcing is one of four areas that the Philippines is looking into for expansion, alongside finance and accounting, HR outsourcing, and animation and creative process outsourcing, said Melchor.

As the number one voice services provider worldwide, Melchor said that it is crucial for the country to move into “high-value chain” services such as the four growth areas.

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